Terms of sale

Last updated 18 August 2026.

These terms apply to orders placed with Perkins Family Partners, LLC, trading as USA Tree, an FDACS-registered Florida nursery, registration 48028222.

Prices and currency

All prices on this site are in United States dollars (USD) and are shown per plant in the size stated. Shipping, where it applies, is quoted separately at checkout before you pay, and sales tax is added where we are required to collect it. Nothing is charged until you confirm the order on the payment page.

Placing an order

Adding something to your cart does not reserve it. Stock is confirmed when your payment succeeds. If an item sells out between your order and our packing it, we will contact you and refund that item rather than substitute something else without asking.

Payment

Payment is taken on a page hosted by Square. Your card details never reach this website. They are sent directly to Square, which is certified to PCI DSS Level 1, the highest level of the Payment Card Industry Data Security Standard. This site is served over HTTPS throughout. We can see that a payment succeeded and the last four digits of the card; we cannot see the card number and could not charge it again ourselves.

We accept Visa, Mastercard, American Express and Discover, and the digital wallets your device offers, such as Apple Pay and Google Pay.

How your order reaches you

Collection

Order online and collect from our booth at Renninger's Flea Market, 20651 US-441, Mount Dora, open Saturday and Sunday, 8:00 am to 4:00 pm. We set the order aside and hold it for you. There is no charge for collection.

The nursery on Burhans Road is not a collection point. It is private property. It appears on our state certificate because that is where the plants are grown, and it is also where weekday collection happens. The entrance is gated, so call when you arrive and we will open it. Weekend collection is at the booth at Renninger's Flea Market during posted hours, with no need to call.

Local delivery

We deliver around Eustis, Mount Dora, Tavares and Umatilla. The checkout confirms whether your ZIP code is in range and shows the charge. We call to arrange a time rather than leaving plants unattended.

Shipping

Where shipping is available, the price is a live quote from the carrier for the actual cartons your order needs, shown with the estimated transit time before you pay. We ship only services that arrive quickly enough for a live plant to survive the journey, which in practice means around three days or fewer. Plants are dispatched early in the week so nothing sits in a depot over a weekend.

Orders of more than one plant usually travel in more than one carton, because a potted tree does not pack alongside another. The quote at checkout accounts for that.

Restrictions on what we can send you

This is unusual enough to be worth stating plainly. Live plants are agricultural goods, and both federal rules and each individual state control which plants may cross a state line, in what condition, and with what certification. Some examples that affect real orders: California prohibits persimmon from every state in the country, and several states restrict peach and plum originating in Florida whatever their condition.

The checkout applies these rules to your address before you pay and will tell you if something in your cart cannot lawfully be sent to you. We would rather refuse an order than have a shipment stopped at a state line, because a plant held in quarantine does not survive the wait.

We ship within Florida only. Citrus we do not ship at all: it is sold in person or by local delivery, and cannot be bought for carriage.

What we tell you about a plant

We describe every plant as accurately as we can, and we believe what we write is true when we write it. We cannot guarantee it.

The type, genus and cultivar we give you come partly from the nurseries we buy from and partly from our own judgement, and either can be wrong. A supplier's label can be mistaken. A cultivar can be mislabelled years before it reaches us. Two varieties can be indistinguishable until one of them fruits. We pass on what we are told and what we believe, and we are not able to verify the parentage of every plant we sell.

The same goes for the planting and care advice on this site, and for anything we say about how big something grows, when it fruits or how much cold it takes. That is what we have found works in Central Florida, offered in good faith. It is not a promise about your garden, your soil or your winter.

So please treat all of it as our honest best effort rather than a warranty. If a plant turns out not to be what we said it was, we want to know: tell us and we will sort it out with you.

When your plants arrive

Live plants are perishable and travel is hard on them. Some drooping, leaf loss or yellowing after a few days in a dark box is normal and is not damage. Deciduous plants shipped in winter arrive bare and dormant.

Damage, refunds and returns

We guarantee your plants arrive alive and unbroken. If they do not, tell us within three days of delivery and include photographs of both the plant and the carton it travelled in. We will help you save it, replace it, or refund it, and we decide that with you rather than at you.

Cosmetic transit damage is not covered, because the plant grows those leaves back. A broken graft, a snapped main stem or a root ball that arrives dry and dead is covered.

We cannot guarantee how a plant does after it is planted. That involves your soil, your watering and your weather, none of which we control. We will answer questions about it for as long as you have them.

We do not accept returns of change-of-mind purchases. Live plants are perishable and cannot be resold once they have left us. If you are unsure which variety suits your site, ask before you buy.

Approved refunds go back to the card used for the original payment, normally within five to ten business days depending on your bank.

Changing or cancelling an order

Contact us as soon as possible and we will change or cancel anything that has not yet been packed or set aside. Once a plant is boxed we cannot unpick it. If your delivery address is wrong, tell us immediately, because a corrected address after dispatch is a carrier fee at best.

Promotions

Where we offer a discount code, the conditions will be stated with the offer. Unless we say otherwise, one code applies per order, codes have no cash value and cannot be applied to an order already placed.

Liability

Our responsibility for any order is limited to what you paid for it. Nothing in these terms removes rights you have under Florida or federal consumer law. These terms are governed by the law of the State of Florida.

Contact

Perkins Family Partners, LLC, trading as USA Tree
Renninger's Flea Market, 20651 US-441, Mount Dora, FL 32757
info@usatree.com · (407) 439-5000
FDACS nursery registration 48028222